Are your business partners aligned to your newly established CX strategy?
Are your business partners aligned to your newly established CX strategy?
Robert Azman
Customer Experience Update
Please! Experience Your Customer’s Experience!
Please! Experience Your Customer’s Experience!
Robert Azman
Customer Experience Update
If your customer experience isn’t broken, fix it.
If your customer experience isn’t broken, fix it.
Robert Azman
Customer Experience Update
With Your Customer Experience – Can You See the Forest for the Trees?
With Your Customer Experience – Can You See the Forest for the Trees?
Robert Azman
Customer Experience Update
For the best customer experience, answer this key question…WIIFM?
For the best customer experience, answer this key question…WIIFM?
Robert Azman
Customer Experience Update
Ask these 10 questions when deciding where the function of CX should report in an organization.
Ask these 10 questions when deciding where the function of CX should report in an organization.
Robert Azman
Customer Experience Update
It's Time to Staff Up for a Better Customer Experience!
It's Time to Staff Up for a Better Customer Experience!
Robert Azman
Customer Experience Update
Have it your way! Can design thinking help improve the restaurant customer experience?
Have it your way! Can design thinking help improve the restaurant customer experience?
Robert Azman
Customer Experience Update
Are you still chewing bubble gum when it comes to creating a better customer experience?
Are you still chewing bubble gum when it comes to creating a better customer experience?
Robert Azman
Customer Experience Update
When was the last time you experienced your customer experience?
When was the last time you experienced your customer experience?
Robert Azman
Customer Experience Update
Now’s not the time to be cutting Customer Experience funding.
Now’s not the time to be cutting Customer Experience funding.
Robert Azman
Customer Experience Update
Preparing Your Customer Experience Strategies for the New Normal
Preparing Your Customer Experience Strategies for the New Normal
Robert Azman
Customer Experience Update
Nothing could have prepared us for the impact of this pandemic on the customer experience.
Nothing could have prepared us for the impact of this pandemic on the customer experience.
Robert Azman
Customer Experience Update
Is this key ingredient missing in your customer experience?
Is this key ingredient missing in your customer experience?
Robert Azman
Customer Experience Update
The Colleague Experience (CX) Part 2
The Colleague Experience (CX) Part 2
Robert Azman
Customer Experience Update
I wanted to be a Baker…
I wanted to be a Baker…
Robert Azman
Customer Experience Update
"We do what we do, and we do it together!"
"We do what we do, and we do it together!"
Robert Azman
Customer Experience Update
CX - Making it Stick!
CX - Making it Stick!
Robert Azman
Customer Experience Update
Ask the QBQ for a better customer experience!
Ask the QBQ for a better customer experience!
Robert Azman
Customer Experience Update
A knowledgeable, well-trained, professional customer service representative is worth their weight in CX gold!
A knowledgeable, well-trained, professional customer service representative is worth their weight in CX gold!
Robert Azman
Customer Experience Update